STOCK DROPS/I CAN'T FIND/WHEN WILL YOU STOCK...?
If you cannot find something in the store, it is because it is not available right now. Check out the "Our Models" drop down menu for an idea of what we carry before the drop happens.
We try to do a weekly/biweekly restock or as we like to call it, a stock drop. This is subject to change but is generally on Thursdays around 8PM EST. We will always announce the official date and time of a stock drop here, on our Twitter/Instagram (@pleasureforge) and via our mailing list which you can subscribe to on our homepage or at the bottom of this page.
We will not answer messages asking about drop specifics, but we will post teasers.
WE ARE NOT TAKING CUSTOM ORDERS AT THIS TIME
The Guided Customs Request form is unavailable for the foreseeable future to allow us to focus on other projects, and will continue to be unavailable until we feel as though we have the time to give them the attention that they require.When we open the request form we will notify everyone here, on Twitter/Instagram (@pleasureforge) and via our mailing list which you can on the homepage or at the bottom of this page.
WE DO NOT ACCEPT CANCELLATIONS FOR ANY REASON WHATSOEVER SO PLEASE BUY RESPONSIBLY!
Due to the nature of the product we cannot accept returns. Refunds may be possible on a case by case basis for manufacturing issues that were undocumented at the time of the sale. We will not refund items sold with a FLOP reason, as the flaws have been noted in the listing and it is your responsibility to be aware of the flaws. Please inspect your toy thoroughly before opening the bag and take photos if you discover an issue that we did not document at the time of the sale and we will determine if a retroactive discount or refund is an option.
DOMESTIC SHIPPING/COMBINING ORDERS
Your items will be packaged discreetly in a plain box. The return label says “PF, PO Box, Jacksonville, FL”. Before you purchase make sure that your info is correct (Name/Address).
Once the package is picked up by USPS, aside from providing a shipping receipt, there's not much we can do if it is lost, stolen, damaged, delayed, etc. You will need to contact USPS. You can read more about filing domestic claims here: https://faq.usps.com/s/article/Domestic-Claims-The-Basics
We cannot guarantee that we will be able to combine orders, so please be aware of this before you purchase.
International Shipping in unavailable unless otherwise stated.
AS OF JUNE 2020: Package pickups will happen on Saturdays.
We currently have our items set to 3-5 business days processing time to account for the above specified shipping day. We generally process orders between M-F 11AM-6PM due to the fact that we have a limited staff at this time.
For example: If you place an order late on Friday night or on the weekend, it will likely NOT have any updates until the following week.
We try to be true to our specified processing times but if that changes, we will do our best to let you know ASAP. We do not offer expedited shipping, so if you need your item by a specific date, please consider our processing times before placing an order.
DUE TO KNOWN USPS DELAYS TAKING PLACE DURING COVID-19:
We know you’re really excited to get your package from us.
It’s no secret that COVID-19 has resulted in multiple delays in many things all over the world, one of those being the USPS. We have heard, and experienced delays ourselves in the past few weeks. We are very sorry that this is happening, but we can’t control shipping times outside of purchasing Priority Shipping which remains our standard shipping method. In the past, that meant that you could expect your package in 2-3 days from when it was picked up by USPS, but for now, please be aware that some delays may be possible.
Our number one priority is getting quality products out to you in a timely manner, but requests for status updates prolong our ability to do so. To be sure we are able to process your items as quickly and efficiently as possible, messages asking for status updates will not be answered at this time. Customers who insist upon overwhelming our inbox with multiple requests for status updates will have their current/all future orders canceled and refunded immediately.
Please check with USPS for service delays here: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm
All of our items are made using 100% body safe platinum cure silicone and other body safe pigments.
We currently offer the follow firmnesses:
SUPER SOFT- 00-20
- FIRM 10A (Not often)
CAN YOU MAKE A "THING YOU DON'T ALREADY MAKE"?
Unfortunately we do not offer custom designs that are outside of our list of models currently in production. We do not have the resources to support fully customized designs, or to produce them in a cost effective and timely manner.
This includes features that models do not have. If a model has a special feature (suction compatible, Vac-U-Lock, squirting tube) it will be listed in the listing text. Read the listing text! It has important info about the toy and will save you the trouble of messaging us to ask.
Models that are currently suction compatible:
S/M/L Kraken Rogue
S/M/L Kraken Wizard
We like to give out copper pieces and other discount codes as a courtesy to show our appreciation for your patronage. Once you place an order, the Smith will provide you with a few copper pieces in your package. Sometimes you can even find them hiding in these info pages. These are meant to be used on a single order, not to be used on every order ever. We will not retroactively apply discount codes and anyone found abusing discount codes will have all future orders canceled and refunded immediately without notice.
As a small business, our reviews are very important to us. If there are things within our control that we can help with we are always happy to try. We love feedback because that’s how we improve!
If you’re not happy with your purchase please message us right away. And please consider the following before leaving a review:
Did it ship on time? (Baring delays from USPS which are out of our control)
Is the item as described? (Same picture/same listing details/flaws documented)
Was communication with us helpful and prompt?
Consider not dropping a star because it was “too big” or “too firm”. We just make toys, we can’t tell YOU if something will work for YOUR body.
BUT YOU USED TO DO XYZ…
We really enjoy being friendly and familiar with our customer base. We appreciate you very much because you’re the reason why we can keep making silicone art! Many people have been around since our very early days, and we cannot begin to express our gratitude for that. We hope you’ll remember we are firstly artists and inventors, and not super well trained business people. We found a really cool niche and are able to make our art everyday. That is AWESOME!
Sometimes we change things around because we try something out and it doesn’t work. We also like to do crazy experiments with silicone that come in and out of production immediately because we discover making it on a day to day basis is untenable. If we can, we will always try to let our customers know when we are making a policy change or when something is no longer available. Please be kind if we make a mistake, we’re trying our best!
CAN YOU TELL ME HOW YOU MAKE/DO/ETC?
No. We’ve poured years of our lives into this literally, figuratively, financially. There are many tutorials out there and you’ll find them if you’re using Google and your noggin. Best of luck!
Frankly, as a pair of non neurotypical artists, we are barely able to keep up with our day to day operations, and the lists and the lists and the lists. We limit the work we do with others because we’re really bad at remembering to send your packages out. Also, we like to consider very carefully who will represent our brand. We sometimes send stuff to people who we think are a good fit, have made us laugh, have a cool podcast, or other random reasons, but we very rarely reply to solicitations for free stuff. If you have a really unique and compelling reason why we should send you free stuff, no harm in sending us a message, but 9/10 times it’s a no.
All of our items are handcrafted from start to finish, from our ideas to the finished product, from farm to table (jk). This means that some imperfections happen, but they will not affect the safe usability of your item. Imperfections such as small divots, very tiny indentations, or other strange textures as a result of our handcrafted process may be possible. These are not defects, unless noted in the listing at the time of the sale and then generally sold as a FLOP. We have a three step quality control process and do our best to note anything we think will need extra attention from you. If you’re looking for something that is entirely pristine and perfect, we certainly strive for that, but we may not meet your expectations.
What is a flop? A flop is anything outside of our current production quality standards, or a gently flawed, discounted item. We have a flop sale when we have enough flops to make a sale. This has no schedule at all and is subject to our preferences but will always be announced ahead of time. We have three categories for determining the discount applied to the toy. We do not allow discount codes to be used during a flop sale and will cancel and refund any orders that attempt to use discount codes during a flop sale.
FLOP A- Cosmetic defect(s) that will not affect usability or longevity, but does not meet our current quality standards. 20% off.
FLOP B- Small defect(s) that will require a little extra attention when using/cleaning/caring for the item. 30% Off.
FLOP C-Many surface defect(s)/larger surface defect(s) that will require a lot of extra attention when using/cleaning/caring for the item. 40% Off.
CARING FOR YOUR NEW FRIEND
We print the following care instructions on the back of every packing slip so be sure to check your packing slip for these (and for those copper pieces the Smith likes to give out):
Give your item a good once over while it is STILL INSIDE THE BAG. Some minor imperfections due to the handcrafted process should be expected, but if larger undocumented flaws are present, please contact us right away.
Upon unpacking your new toys might have a “tacky” feel to them. We give them a perfunctory wash before shipping but they will need a thorough cleaning before use to remove any residual mold release agent. Washing with warm soapy water, boiling or soaking in a 1% bleach solution is a good way to make sure your new friend is ready to use.
Storage & Use
For everyday cleaning use water with a mild detergent. For deeper cleaning to remove smells or soiling use rubbing alcohol with a mild detergent (silicones tend to be nonpolar which limits the ability of water to clean them).
Using silicone based lubricants with silicone based toys is not usually recommended.
Store Pleasure Forge toys only with other body-safe, high quality 100% silicone toys.
Do not feed Pleasure Forge toys after midnight.
FOR LITERALLY ANYTHING ELSE
Send us a via our contact page. If you send us a message on Twitter/Instagram, there’s a good chance it will go unanswered because we operate all of our social media ourselves and that’s a LOT of inboxes to check. Our contact page is your best bet!