| BLACK FRIDAY DROP: 11/27 | 10PM EST | NO PRE-SHOP |

FAQ

STOCK DROPS/I CAN'T FIND/WHEN WILL YOU STOCK...?

If you cannot find something in the store, it is because it is not available right now. Check out the "Our Models" drop down menu for an idea of what we carry before the drop happens.

We try to do a weekly/biweekly/monthly restock or as we like to call it, a stock drop. This is subject to change but is generally on Thursdays around 8PM EST. We will always announce the official date and time of a stock drop here, on our Twitter/Instagram (@pleasureforge) and via our mailing list which you can subscribe to on our homepage or at the bottom of this page.

WE ARE NOT TAKING CUSTOM ORDERS AT THIS TIME

The Guided Customs Request form is unavailable for the foreseeable future to allow us to focus on other projects, and will continue to be unavailable until we feel as though we have the time to give them the attention that they require. When we open the request form we will notify everyone here, on all socials (@pleasureforge) and via our mailing list which you can on the homepage or at the bottom of this page.

CANCELLATIONS/RETURNS/REFUNDS

WE DO NOT ACCEPT CANCELLATIONS FOR ANY REASON WHATSOEVER SO PLEASE BUY RESPONSIBLY!

Due to the nature of the product we cannot accept returns. Refunds may be possible on a case by case basis for manufacturing issues that were undocumented at the time of the sale. We will not refund items sold with a FLOP reason, as the flaws have been noted in the listing and it is your responsibility to be aware of the flaws. Please inspect your toy thoroughly before opening the bag and take photos if you discover an issue that we did not document at the time of the sale and we will determine if a retroactive discount or refund is an option.

DOMESTIC SHIPPING/COMBINING ORDERS

Your items will be packaged discreetly in a plain box. The return label says “PF, Address, Jacksonville, FL”.

Before you purchase make sure that your info is correct (Name/Address), as we cannot guarantee that we will be able to process an address change before our shipping goblins ship it out, and boy are they fast sometimes.

Once the package is picked up by USPS, aside from providing a shipping receipt, there's not much we can do if it is lost, stolen, damaged, delayed, etc. You will need to contact USPS. You can read more about filing domestic claims here: https://faq.usps.com/s/article/Domestic-Claims-The-Basics

We cannot guarantee that we will be able to combine orders, so please be aware of this before you purchase.


INTERNATIONAL SHIPPING


• International shipping is available to select locations via UPS International Expedited ONLY.

• Please be advised, international orders may be subject to additional duties/taxes/fees.

• The final cost of the fees will be determined by the local country's regulations. Customers are wholly responsible for being aware of and paying their country's specific fees.

• We are not responsible for re-shipment of packages returned due to non payment of said fees.

For the best results please be sure to include a valid PHONE NUMBER on your package so UPS can contact you, should any issue arise.

PROCESSING TIMES

We currently have a processing time of about 2-10 business days. We usually process orders between M-F 7AM-3PM.

For example: If you place an order late on Friday night or on the weekend, it will likely NOT have any updates until the following week. 

We try to be true to our specified processing times but if that changes, we will do our best to let you know ASAP. We do not offer expedited shipping, so if you need your item by a specific date, please consider our processing times before placing an order.

FIRMNESS GUIDE

All of our items are made using 100% body safe platinum cure silicone and other body safe pigments.

We currently offer the follow firmnesses:

  • SUPER SOFT- 00-20

  • SOFT 00-30

  • MEDIUM 00-50

  • FIRM 10A (Not often)

CAN YOU MAKE A "THING YOU DON'T ALREADY MAKE"?

Unfortunately we do not offer custom designs that are outside of our list of models currently in production. 

This includes features that models do not have. If a model has a special feature (suction compatible, Vac-U-Lock, squirting tube) it will be listed in the listing text. Read the listing text, because it has important info about the toy and will save you the trouble of messaging us to ask.

Models that are currently suction compatible:

  • XS/S/M/L Fighter

  • S/M/L Kraken Rogue

  • S/M/L Kraken Wizard

  • XS/S/M/L Rogue

  • XS/S/M/L Wizard

DISCOUNT CODES

We like to give out copper pieces and other discount codes as a courtesy to show our appreciation for your patronage. Once you place an order, we will provide you with a few copper pieces in your package. Sometimes you can even find them hiding in these info pages. These are meant to be used on a single order. We will not retroactively apply discount codes and anyone found abusing discount codes will have all future orders canceled and refunded immediately without notice. Sometimes we forget to change the code on the order sheet, so if that happens just send us an email and we'll get you an updated code.

Another way to get a discount code, is to join the Email Reader's Club, which you can do from our homepage.

CAN YOU TELL ME HOW YOU MAKE/DO/ETC?

We cannot but if you visit this site there's a ton of really good info compiled but lots of folks with years of experience who have trial and errored their way through.

SPONSORSHIPS/REVIEWERS/ETC

We're not able to keep up with this at this time.

SURFACE QUALITY 

All of our items are handcrafted from start to finish, from our ideas to the finished product, from farm to table (jk). This means that some imperfections happen, but they will not affect the safe usability of your item. Imperfections such as small divots, very tiny indentations, silicone tags, or other strange textures as a result of our handcrafted process may be possible. These are not defects, unless noted in the listing at the time of the sale and then generally sold as a FLOP. We have a three step quality control process and do our best to note anything we think will need extra attention from you. We are humans making stuff, so it is not machine quality perfect.

FLOPS

What is a flop? A flop is anything outside of our current production quality standards, or a gently flawed, discounted item. We have a flop sale when we have enough flops to make a sale. This has no schedule at all and is subject to our preferences but will always be announced ahead of time.  We do not allow discount codes to be used during a flop sale and will cancel and refund any orders that attempt to use discount codes during a flop sale.

CARING FOR YOUR NEW FRIEND

We print the following care instructions on the back of every packing slip so be sure to check your packing slip for these (and for those copper pieces the Smith likes to give out):

New Arrivals 

  • Give your item a good once over while it is STILL INSIDE THE BAG. Some minor imperfections due to the handcrafted process should be expected, but if larger undocumented flaws are present, please contact us right away. 

  • Upon unpacking your new toys might have a “tacky” feel to them. We give them a perfunctory wash before shipping but they will need a thorough cleaning before use to remove any residual mold release agent. Washing with warm soapy water, boiling or soaking in a 1% bleach solution is a good way to make sure your new friend is ready to use. 

Storage & Use

  • For everyday cleaning use water with a mild detergent. For deeper cleaning to remove smells or soiling use rubbing alcohol with a mild detergent (silicones tend to be nonpolar which limits the ability of water to clean them). 

  • Using silicone based lubricants with silicone based toys is not usually recommended. 

  • Store Pleasure Forge toys only with other body-safe, high quality 100% silicone toys.

  • Do not feed Pleasure Forge toys after midnight. 

CANCELLATIONS 

Thank you for supporting our work. Because we operate as a very small team and begin processing orders as soon as they are placed, we’re not able to offer cancellations once an order has been submitted. This approach helps us keep our ND brain squirrels remain organized, maintain a manageable workflow, and ensure that orders move through our system without delays or miscommunications.

However, your satisfaction is important to us. If your order arrives damaged or defective, you may be eligible for a refund. Please reach out within a 7 days with your order information and photos of the issue, and we will address it as soon as we're able.

If you ever have questions before purchasing please feel free to contact us. Thank you for your understanding and for being part of our community.

REFUNDS

Due to the nature of the product we will not process refunds for reasons including but not limited to:

  • Wrong size/firmness/model/colors ordered by the customer (We provide extensive details in each listing. It's up to you to read the listing details provided and know what is correct for your body and tastes)
  • Buyer's Remorse (Please purchase responsibly)
  • Items that are lost, stolen, or damaged after receipt.
  • Items that are lost, stolen or damaged by our shipping carrier (USPS). See our shipping policy for help filing claims.
  • Items sold as flops.
  • Items sold during special sales (Black Friday/Year End, etc)

Please inspect your toy thoroughly before opening the bag. DO NOT OPEN THE BAG. If you discover any issues that we did not document at the time of the sale, take clear, well lit photos, and contact us immediately. 

We will be unable to provide assistance unless you contact us within 7 days from the date and time your item was marked delivered by our shipping carrier.

Refunds/discounts may be possible on a case by case basis for manufacturing issues that were undocumented at the time of the sale, and will be offered entirely at our discretion. We will not refund items sold as a flop, as the flaws have been noted in the listing and it is your responsibility to read the listing. 

Removing your item from/tampering with the items original packaging can void our ability to discount/refund your purchase!

We reserve the right to cancel and refund orders at our discretion.

We reserve the right to ban users from patronizing our shop at any time.

Use of any software, automated tools, or bots that interact with our site in any way is prohibited. Any party found using such tools is subject to being banned from patronizing our shop.

All policies above are subject to change, at our discretion.


FOR LITERALLY ANYTHING ELSE

Send us a via our contact page. If you send us a message on our socials, there’s a good chance it will go unanswered because we operate all of our social media ourselves and that’s a LOT of inboxes to check. Our contact page is your best bet!